Windows OS tends to be very jealous (particularly newer versions) of files that are not “signed” by official windows developers, since Pencil2D is an open-source project we don’t have the resources to sign the software digitally, so in general those apps tend to be blocked even if you can “normally” open the file at some point.
- Unblock a ZIP File
- Unzipping Pencil2D
- Antivirus Rules
- UAC Permissions Handling
- Run as Administrator
- Enable Developer Mode (advanced)
- Final words
So after you download the ZIP file you have to unblock it.
To unblock a ZIP file you have to:
- Right click on the downloaded zip file
- Go to file properties
- Browser to the _general tab_
- Towards the bottom press the unblock button
- Press Apply and then OK
- Only then you’ll be able to extract ALL the files without issue.
Image taken from this guide: http://www.thewindowsclub.com/fix-windows-blocked-access-file
Alt. guide to Unblock files on Windows10: https://singularlabs.com/tips/how-to-unblock-a-zip-file-on-windows-10/
Afterwards please unzip the files to your
Program Files folder found in your
To Unzip the files please take a look at either of these guides
Alt. guide for unzipping https://www.fonecope.com/unzip-files-windows-10.html
If you run into additional problems, like missing MSVCP140.dll, VCRUNTIME140.dll, QT5Widgets.dll, api-ms-win-crt-runtime-l1-1-0.dll, etc
Please visit our troubleshooting quick guide section in the downloads page for Pencil2D: https://www.pencil2d.org/download/#troubleshooting
If you have an antivirus software with real-time protection enabled (e.g Kaspersky, Avira, Panda, AVG, etc) then you should also have to check your antivirus software and create an exception rule for the folder you are extracting your files in, to avoid being blocked by real-time scanners.
In such case it’s recommended to create a general Pencil2D projects folder to save all your files and also create a rule of exception for it. Please refer to your antivirus manual for additional information on how to create these rules.
For a Windows Defender specific procedure please take a look at this guide: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-security
It is possible that the UAC (User Account Control) permission levels are set very high and is not allowing any kind of program or DLL file to be executed on your system (this can effect movie exports too).
Here’s a guide to disable it or at least consider lowering the rating (if you are not the system administrator you’d have to ask them to help or get the password for your computer workstation in order to do this)
Make sure you are running windows OS as an administrator. Configure the
**Pencil2d.exe** application file (the one with a pencil icon ) to run as administrator in the file properties.
If you are not the admin, ask your parents or third party system administrator for the password and the set the program itself (Pencil2D.exe) to run as an admin.
Sometimes installing software in the default mode (Sideload Apps) can still prompt issues so try following this guide to enable developer mode on your Windows 10 OS (it works for all editions of Windows 10 including Home)
If you’ve been having issues in 2019 and beyond while using Windows10 specifically experiencing your files disappearing or getting corrupted after saving the project file (.pclx) correctly (can’t open them; get error) please follow this guide to a T.
Afterwards please download the following nightly builds which contain a recently issued fix that partially addresses this problem.
While we’ll keep working on this and eventually correct these issues, note that these are development versions of the software. While they are run in the same way, and don’t have any extra requirement to be used, they may be more unstable than the official release on our download website.
Please don’t start your homework or next grand masterpiece with these dev builds, but do test these versions, and let us know if during testing these builds improve your experience when running into the aforementioned problems: