Not opening, help :( (MSVCP140.dll Missing)


(April ) #1

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This is the notif I keep getting whenever I open the app after extracting the files. I have Windows10 so I downloaded the 64bit, but I’ve also tried the lesser version as well. To my knowledge, my computer is up to date with updates and my update manager app hasn’t notified me for any updates either so I’m not sure if it’s that or the app itself? And I’ve deleted and redownloaded both multiple times as well.


(Jose Moreno) #2

@blackswanndraws Hi. This is a common issue for Windows systems. Fortunately there’s an easy fix. Along with Pencil2D in the ZIP file comes a set of files. One is called vc_redistx86.exe and the other one is called vc_redistx64.exe Pick ONLY ONE depending on your OS Software architecture (if it’s 32 bits or 64 bits) If you don’t know how to determine that please follow this guide first: https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64

Afterwards just install either file and the problem should go away.

Incidentally if you get another problem like missing QT5 widget files, you have to unblock the ZIP file and extract the contents with administrative rights.

If you have any other issue let us know and we’ll try to assist you.


(Phoenix) #3

@blackswanndraws I used to have this problem I reinstalled pencil2d and it started working again but this can sometimes be caused by
1 making a short cut on the desk top (when I used my old pc I made a short cut to pencil 2d and it did not work)
2 downloading the wrong pencil2d are you sure you picked right between the 64 bit and the 32 bit

they are things that can cause the problem

-pickle :smirk: hope this helps


(April ) #4

@JoseMoreno @Super_pickle
Thank you both! I finally got it working, thank you so much! <3


(Phoenix) #5

No problem i’m glad you have it working again


(Jose Moreno) #6

@blackswanndraws Glad to hear that. If you have any other issue let us know in a new thread. I’m solving this one now.