Sound only plays once then there's nothing

Help and Advice
1

Hi. I love Pencil2D and have just downloaded the latest version (0.7.0.939) which I’m using on Windows 10. However, the problem I have is that when I import a sound it plays great the first time but then it’s silent after that. I’ve tried using mp3 and WAV but no luck. Very frustrating. Help please as I’m working on lip synching.

2

@Philm13 Hi, sorry to hear about your issue. Is it possible that you can share the audio files you’re trying to use in Pencil2D so we can test them?

Truth is we have another person with Windows 10 also reporting issues specifically with this version, so I’d like to double down on finding why this is happening so I’ll leave some additional troubleshooting questions and relevant guides for information that can help us investigate this issue.

This might take some time to go through, so take your time after sharing the audio files.

Troubleshooting

Can you confirm if any other software has similar problems? As a sure fire test please run one of the free video editors shared below and let us know if you can run any of those apps, as well as if you can import and play the sound files.

Please let us know what are your computer specs. For further guidance check the guide below.

Please also review the ** Create hardware specs report ** section to learn how to export the report from the Windows built-in msinfo32 app

:warning: Only share this report privately via PM with our development or support team. Do not upload it publicly on your thread reply.

Please also let me know if your Windows OS is basic, home, pro or enterprise version. To find how check the steps below

System Properties

Select Start > Settings > System, then select About. You then see Edition, Version, and OS Build information.

Using Keyword Search

You can type the command winver in the start menu search bar and press ENTER to see version details for your device.

Steps adapted from Microsoft client management guide

Are you using either an administrator account, a regular user account, or a guest account? Check the steps below to find how.

To find out which Microsoft account the admin is using, try these steps:

  • Press Win + I to open the Settings app.
  • Navigate to Accounts > Your info.
  • Under your account name, you should see either “Administrator” or “Standard”.
  • If it says “Administrator”, you have administrative privileges.

You can also check other accounts in the Control Panel.

  • Press Win + R, type “control” and press Enter.
  • Navigate to User Accounts > Manage another account.
  • You’ll see a list of all accounts on the computer. The ones labeled as “Administrator” are the admin accounts.

*Answer by Microsoft Answers forum user Johrelle

Are you using a local account or a Microsoft account? If you don’t know check the guide below to find how.

https://www.tenforums.com/tutorials/5387-how-tell-if-local-account-microsoft-account-windows-10-a.html

Is this your own home computer, or is it a school or company computer?

Do you know if you computer has an antivirus? if so which brand?

Additionally can you check if it has a real time shield? If it does case make sure to create a rule exception to have the real-time shield does NOT scan the folder where Pencil2D was downloaded/ unzipped/ installed.

Do you know or are you aware if your computer has any kind of 3rd party software that could delete or block files on a regular basis or under a schedule?

3

Hi,JoseMoreno. Thanks foryour reply. File attached. in both mp3 and Wav format. They work fine Openshot and Opentoonz which I also use for animation,

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4

Hi Jose Moreno. Here’s the file in WAV format.

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