# \[SOLVED\] I can't save, it crashs every time i try **URL:** \ **Category:** Bug Reports\ **Created:** [31 May 2018 18:15 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652 "2018-05-31T18:15:49Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Preguica2d](https://discuss.pencil2d.org/letter_avatar_proxy/v4/letter/p/eb8c5e/32.png) [@Preguica2d](https://discuss.pencil2d.org/u/Preguica2d)\ **Post date:** [31 May 2018 18:15 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652/1 "2018-05-31T18:15:49Z")
The progam crashs every time i try to save. I was able to use pencil before i reset my dell notbook. I remenber that i had to delet some dell software to this work. The problem is, i am not sure what software was and i remanber that @JoseMoreno give me two recomendations, remove the software or update that. I may wanna try update this time. I tried to find the old awnser but i din’t find. Can some one tell me what i should delete/update? ---
**Author:** ![JoseMoreno](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/josemoreno/32/7_2.png) [@JoseMoreno](https://discuss.pencil2d.org/u/JoseMoreno)\ **Post date:** [31 May 2018 18:38 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652/2 "2018-05-31T18:38:37Z")
@Preguica2d Hi. There is a critical issue regarding saving that the developers are working intensely to solve. However that is a separate issue from the Dell problem. If you have a Dell computer it’s probably required that you uninstall the Backup & Recovery feature as per the following recommendation from Dell itself: [https://www.dell.com/community/Productivity-Software-Forum/Backup-and-Recovery-causing-applications-using-Qt5-DLLs-to-crash/m-p/4590325](https://www.dell.com/community/Productivity-Software-Forum/Backup-and-Recovery-causing-applications-using-Qt5-DLLs-to-crash/m-p/4590325) ---
**Author:** ![JoseMoreno](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/josemoreno/32/7_2.png) [@JoseMoreno](https://discuss.pencil2d.org/u/JoseMoreno)\ **Post date:** [6 June 2018 00:45 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652/3 "2018-06-06T00:45:55Z")
@Preguica2d If it’s ok with you could you tell us if the DELL fix helped you out? if not today a new development build was made with a fix for a similar problem where saving a file gave a crash report. If you don’t mind could you test it out with a disposable file and let us know if this has been fixed for you or not? Visit [http://pencil2d.org/download#nightlybuild](http://pencil2d.org/download#nightlybuild) and look for the June 5th 2018 nightly build. ---
**Author:** ![Preguica2d](https://discuss.pencil2d.org/letter_avatar_proxy/v4/letter/p/eb8c5e/32.png) [@Preguica2d](https://discuss.pencil2d.org/u/Preguica2d)\ **Post date:** [6 June 2018 01:16 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652/4 "2018-06-06T01:16:13Z")
Oh, sorry for don’t say nothing before, i literally forget after get pencil working. So yes, to delete solve the problem. But i read in a link at the link you send me that just update should be enough. But i dont plan to use Backup recovery anyway. So, sorry i cant test the bug anymore. ---
**Author:** ![JoseMoreno](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/josemoreno/32/7_2.png) [@JoseMoreno](https://discuss.pencil2d.org/u/JoseMoreno)\ **Post date:** [6 June 2018 01:22 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652/5 "2018-06-06T01:22:20Z")
@Preguica2d No problem, as long as it’s working again that’s good enough. ---
**Author:** ![JoseMoreno](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/josemoreno/32/7_2.png) [@JoseMoreno](https://discuss.pencil2d.org/u/JoseMoreno)\ **Post date:** [22 June 2018 15:52 UTC](https://discuss.pencil2d.org/t/solved-i-cant-save-it-crashs-every-time-i-try/2652/6 "2018-06-22T15:52:55Z")