Paint bucket crashes

@allthingsminecraft Hmm If this is happening with layer bitmaps…

  1. How many frames do you have right now?
  2. How many layers do you have?
  3. What is the current camera size?
  4. Can you check if the area you’re trying to fill that makes the app crash has any gap? (Please make an extra copy of the whole file before testing)
  5. I asked before but please visit the menu Help > About > and press the Copy to Clipboard button then paste the clipboard information on your reply.

If I follow your instructions I simply can’t crash Pencil2D. I too have 16 gb and an amd fx-6300 cpu (which is kind of an i5), but even though i’m not a dev, so far I’ve never had any problem with the fill tool freezing the program, at least on a bitmap layer (which is why i asked about the vector layer). This means that the problem might be influenced by other factors none of us are aware of yet.

In that case, please also consider sharing with us your current animation project file (PCLX) so the developers can investigate the problem more thoroughly. You can use any file storage service you prefer and you can share me the link via Private Message here on this forum.

I’m only asking this as the problem you’re experiencing could be related to the file itself because it’s simply not normal for the program to freeze so consistently when using that tool.

Edit: Thinking about it we could even use a recording of how the software crashes, so if you can use Open Broadcast Software (free) https://obsproject.com/ and record a simple video showing your exact steps from opening the file to crashing the file so we can have extra information to submit to the developers. You can upload that to streamable.com or youtube.com as unlisted.

https://www.youtube.com/watch?v=DCDLdT_Nj1I Also I use XBox Game Bar and that closes out once the tab you are recording closes so after it ends it crashed. I can’t upload my project because it says I am a new user.

@allthingsminecraft Thanks for sharing the recording. I’ll let the developers know so they can follow this thread. They might ask additional questions as well.

To share the file I mentioned, you can use any cloud file storage service you are used to. Stuff like Google Drive, Dropbox, http://mega.nz , http://wetransfer.com etc Then you can share me the link.

Those platforms have ways to provide anonymous links and some even auto delete the files after some time.

I personally use we transfer for sharing quick stuff since it’s fast and it deletes the files in one week form the web. Here’s a guide for how to get the anon link https://wetransfer.zendesk.com/hc/en-us/articles/115004254743-How-do-I-send-a-link-transfer-

@allthingsminecraft Additionally would you mind testing the latest development version to see if you continue to have the same issue with the same file?

Please copy / paste the info found in the menu Help > About > and press the Copy to Clipboard button then paste the clipboard information on your reply.

That way I can give you the appropriate link to the download folder.

I will need your email and where is the Help button? I can’t find it.

@allthingsminecraft I shared a link to a guide that shows how to use the anonymous link option.

Here’s a GIF for the sharing site:

Here’s a GIF for the Pencil2D help:

help_menu

https://we.tl/t-1I2h1p8IMV What do I do after I copy to clipboard?

@allthingsminecraft paste the info here. the button copies that to the clipboard like text editors do.

Version: 0.6.4 Operating System: Windows 10 (10.0) CPU Architecture: x86_64

@allthingsminecraft Thanks! Here’s the development versions folder for

Windows OS (64bits) https://drive.google.com/drive/folders/0BxdcdOiOmg-CSVlqc3JNQV9hVGs

Make sure you download the pencil2d-win64-2020-05-14.zip

As a side note… while we were writing here the devs were already discussing what could be happening.

We hope to get some helpful advice soon, but to be fair with you from what they’re saying this could be a very specific problem related not only to Pencil2D but also with your system, and unfortunately those kind of issues take time to find and fix.

We still have to test the file you sent, so i’m hoping we can find a way to improve on this behavior soon.

In that sense, and thinking only to help you continue your work, here’s a list of alternative animation software you can try to complement Pencil2D or even to replace it if you feel the need to:

Of course if you need additional assistance with any of those apps you might choose let me know and ill try to share a good starting tutorial.

When there are more news regarding this problem i’ll update this thread to let you know :+1:

It’s fine, I am currently creating my animation without the background, as long this problem doesn’t take over a month, I will be fine.

The problem seems to be your camera zoom level is at 1.0%. This will crash the program unless you have a lot of memory and or space on your harddrive and it will take forever to fill.

Click on your camera layer, then go to the “view” menu and select “reset zoom/rotation”, you’ll have to pan your camera down to your frames after that though.

edit: here’s the modified project :slight_smile:

Hmm… That works, but it cuts off a lot of my animation. Is there a way to expand the page? Edit: It only works on the first frame I paint, other ones don’t do anything

Yes, double click on the camera layer, that will give you a dialog where you can change the resolution.
image

After that simply pan the camera a bit till it fits your entire animation

Alternatively you can zoom the camera out a bit, just not to 1.0 :wink:

Hmm… I used it on one frame and now it says the Bitmap is not visible

You might have clicked on the layer visibility button (the gray dot), if it looks like this image

Then just click the dot right next to the hidden layer and it should become visible again.

I realized I had unselected the camera layer, so I selected that, but that did nothing. There is no error message, but no color either.

@allthingsminecraft Take your time to check that the camera layer is properly framing the drawings at 100% this is what determines that your video will be seen exactly in the same way.

Basically Pencil2D has a giant paper sheet and you’re looking at it through the camera.

Check that your layers are turned on, you know by the black dot to the left of each layer.

It’s possible that you have to reposition your drawings to match the default zoom and position of your camera after it’s reset (which you invoke by pressing CTRL + H)

Note that if you reset the camera to the default since you’ve drawing a long time with the wrong camera zoom, it means that your drawing is in another part of the “paper” so you might need to move it because of that to be in the default center.

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