# Help WITH THIS ERROR **URL:** \ **Category:** Bug Reports\ **Created:** [20 January 2021 18:09 UTC](https://discuss.pencil2d.org/t/help-with-this-error/5305 "2021-01-20T18:09:02Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![fat](https://discuss.pencil2d.org/letter_avatar_proxy/v4/letter/f/dfb087/32.png) [@fat](https://discuss.pencil2d.org/u/fat)\ **Post date:** [20 January 2021 18:09 UTC](https://discuss.pencil2d.org/t/help-with-this-error/5305/1 "2021-01-20T18:09:02Z")
I lost lots of animated footage and the software said to come her so, I animated over ten seconds and it shows parts of it had an error i need help getting it bACK ---
**Author:** ![JoseMoreno](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/josemoreno/32/7_2.png) [@JoseMoreno](https://discuss.pencil2d.org/u/JoseMoreno)\ **Post date:** [20 January 2021 18:32 UTC](https://discuss.pencil2d.org/t/help-with-this-error/5305/2 "2021-01-20T18:32:41Z")
@fat Sorry to hear that, there’s a guide on the forum to help with extreme cases, however it’s not always 100% possible to recover all the work; it depends on how the file was damaged. I will say that the best solution for these cases is always to be prepared and have extra backup copies of your work. I’d rather lose 5 minutes of work than 5 days and we do this a lot in professional environments; quite frankly one can’t trust blindly that _any_ tech will not fail (look up murphy’s law) and it hurts more when you’re paying for it and have to turn in deliverables on a tight schedule 😅 (I’m looking at you Adobe Animate 👀 ) Anyway If you’re using Windows, most of the recovery techniques will apply. If you’re using macOSX or any flavor Linux OS’ it will be a bit more difficult to get something back. > [@Pencil2D Project File Corruption Prevention / Partial Recovery Guide](https://discuss.pencil2d.org/t/pencil2d-project-file-corruption-prevention-partial-recovery-guide/3105): > > If you’re just starting out with Pencil2D, the development team has been fixing a few bugs that have to do with saving and loading. Release version 0.6.5 and above should minimize these issues download it here: [http://pencil2d.org/download](http://pencil2d.org/download)Table of Contents [Corruption Prevention Tips](#prevention) a. [OS Agnostic Tips](#agnostic)[Recovery Scenarios](#scenarios)[Recovery Considerations](#considerations)[Recovery Procedure](#recovery) a. [Windows](#windows) b. [MacOS](#mac)[Save File Verification](#verification)[OS File Backup & Recovery Settings](#backup)[Experimental Recovery Methods](#experimental) CORRUPTION PREVE… Lastly make sure you are using the most recent version of the software which has improvements on how the files are saved, otherwise using any older version will definitely have a higher risk of work being lost (though even with new version if you have a blackout while saving your work will be damaged) Lastly if you want to change software here’s a list of alternative apps you can try afterwards > **[Post by @pencil2d-software](https://pencil2d-software.tumblr.com/post/184584013311/alternative-desktop-animation-software-pencil2d)** > > 💬 0  🔁 26  ❤️ 57 · Alternative Desktop Animation Software (Pencil2D Curated List) · Note: We’ve updated and re purposed our desktop animation software alternative list to stop using the original re… ---
**Author:** ![system](https://discuss.pencil2d.org/uploads/default/original/2X/b/be472d9d9c3e92d2432da03a00b781a7f15bc51b.png) [@system](https://discuss.pencil2d.org/u/system)\ **Post date:** [3 March 2021 18:32 UTC](https://discuss.pencil2d.org/t/help-with-this-error/5305/3 "2021-03-03T18:32:45Z")
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