# Even more problems....With the export option **URL:** \ **Category:** Bug Reports\ **Created:** [5 September 2019 10:22 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896 "2019-09-05T10:22:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 10:22 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/1 "2019-09-05T10:22:35Z")
> **[00025.MTS](https://wetransfer.com/downloads/a075e9cfbfab7f334e416bfa0046c3df20190905102003/77c5dd)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world Serious, this is a BIG problem. ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 11:37 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/2 "2019-09-05T11:37:16Z")
Hi again @Mimikyu007_OwO. When you export a video, the name of the video is at the top of the export-dialog. In your case it was ‘home/angelina/untitled.mp4’. Maybe the video file was saved without the ‘.mp4’. Please look in your home folder (‘home/angelina/’) if there is a file called ‘untitled’, (e.g. without the ‘.mp4’ extension). If there is, then rename it to ‘untitled.mp4’, and you should be able to play your video. If not, it will be hard to help you. It is obviously generating a video, so it must be the filename that is not created right. EDIT: I see now that it is saved as ‘untitled.mp4’. So the problem must be that it doesn’t know what software to use to open mp4-files with. You should select some installed player from your system. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 11:49 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/3 "2019-09-05T11:49:48Z")
Mmmm… It has mp4 format. I don’t understand nothing. Also…Before this past Sunday, it was exported to video and gif perfectly, but for some reason now it does not do the same, and when the program says `Do you want to see it now? '' And if you hit the button that says` yes ‘’ 'teaches you a few programs that are NOT made to watch videos. ![Captura%20de%20pantalla%20de%202019-09-05%2013-43-37](https://discuss.pencil2d.org/uploads/default/original/1X/10640e21236dbb73691e8abfd3841bee0d7fb1c4.png) ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 11:55 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/4 "2019-09-05T11:55:55Z")
> [@davidlamhauge](#): > > I see now that it is saved as ‘untitled.mp4’. So the problem must be that it doesn’t know what software to use to open mp4-files with. You should select some installed player from your system. The problem it’s that, the program don’t let’s me to open the program to see videos that I have! Also…If I open that with any of the programs that shows me…: ![Captura%20de%20pantalla%20de%202019-09-05%2013-55-37](https://discuss.pencil2d.org/uploads/default/original/1X/22ec3f5b902b146aeb28892fe02dc8624aff5996.png) ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 11:59 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/5 "2019-09-05T11:59:28Z")
If you right-click on the file ‘untitled.mp4’, it will suggest a software to use. What software does it suggest? It looks as if Linux at some point has got the notion, that mp4-files are text-files? ![billede](https://discuss.pencil2d.org/uploads/default/original/1X/2b2dbc837312d0a990c2fbea6867b370cd34339d.png) ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 12:17 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/6 "2019-09-05T12:17:35Z")
This is crazy: > **[00026.MTS](https://wetransfer.com/downloads/98622ba4dfd854a69a8b3866a06f83cc20190905121631/d0aaeb)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 12:34 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/7 "2019-09-05T12:34:57Z")
It looks crazy. It obviously thinks it’s a text document. Could you try renaming it to something that looks like the other files, as ‘abcd.mp4’? Be sure that you write the whole file name, including ‘.mp4’, to be sure there are no spaces in the suffix. If that doesn’t help, I have no real ideas. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 12:42 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/8 "2019-09-05T12:42:13Z")
It don’t work Can you export it into video? > **[Rustyslifepart2.pclx](https://wetransfer.com/downloads/7775e360ae5de241eaaf9f5aa6419c8e20190905123907/99ead3)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world It’s urgent. The problem with the export in to video it’s so dangerous because I want to mae some videos of my animations in my youtube channel. I don’t like this kind of bugs :X ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 13:36 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/9 "2019-09-05T13:36:27Z")
Not yet. I’d rather have you upload the ‘untitled.mp4’, so I could have a good look at that. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 13:47 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/10 "2019-09-05T13:47:51Z")
What’s happening here??? Now it can’t even export into anything… ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 13:51 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/11 "2019-09-05T13:51:26Z")
Just upload the ‘untitled.mp4’ you have on your disc to [wetransfer.com](http://wetransfer.com). Don’t bother to do a new export. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 13:58 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/12 "2019-09-05T13:58:42Z")
Ok > **[abcd.mp4](https://wetransfer.com/downloads/9ceba8094c19e9f3d01ce8c2fb871a1120190905135832/defe0b)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 14:11 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/13 "2019-09-05T14:11:42Z")
The size of ‘abcd.mp4’ is 0 bytes? Hmmm. My best advice is to get someone look at your computer. See what actually happens. This makes no sense in the long run. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 14:16 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/14 "2019-09-05T14:16:02Z")
But… That’s because it don’t MY computer it’s so old and haves too much issues. i only want to know, can you export into video the file that I transfered to you ( Rusty’s life part 2. pclx). If you export it sucessfully, the problem it’s officially of my computer. ---
**Author:** ![davidlamhauge](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/davidlamhauge/32/280_2.png) [@davidlamhauge](https://discuss.pencil2d.org/u/davidlamhauge)\ **Post date:** [5 September 2019 14:43 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/15 "2019-09-05T14:43:46Z")
Sorry. I can’t export it. It comes out with a size of 0 bytes here too. I don’t know where the bug is, but someone more specialized must look into this. Sorry. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 14:57 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/16 "2019-09-05T14:57:11Z")
Mmmm… Huh, don’t worry. We tryed it… ---
**Author:** ![olea](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/olea/32/244_2.png) [@olea](https://discuss.pencil2d.org/u/olea)\ **Post date:** [5 September 2019 15:33 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/17 "2019-09-05T15:33:19Z")
Same here. For some reason our Flatpak can’t export mpg or mp4 or mpeg files (I know it’s the same format but I checked to be sure). OTOH it works exporting GIF, WebM and AVI. No idea what the problem could be :-m Flatpak info: ``` Referencia: app/org.pencil2d.Pencil2D/x86_64/stable ID: org.pencil2d.Pencil2D Arquitectura: x86_64 Rama: stable Origen: flathub Collection ID: org.flathub.Stable Date: 2019-06-03 19:17:56 +0000 Subject: pencil2d 0.6.4 (#1) (89953e4a) Commit: 603f599676a4171663e71b4b2056c6d804addb81d14d12915e93557ec402eb31 Parent: 9e1d931b5e9897cb6c8056da4244e258c5c11e38bfa68a2a22fde2dc9bd2dd66 Localización: /home/olea/.local/share/flatpak/app/org.pencil2d.Pencil2D/x86_64/stable/603f599676a4171663e71b4b2056c6d804addb81d14d12915e93557ec402eb31 Tamaño de la instalación: 24,8 MB Runtime: org.kde.Platform/x86_64/5.12 Sdk: org.kde.Sdk/x86_64/5.12 ``` ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 15:34 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/18 "2019-09-05T15:34:59Z")
What? What did you mean? ---
**Author:** ![scribblemaniac](https://discuss.pencil2d.org/letter_avatar_proxy/v4/letter/s/e5b9ba/32.png) [@scribblemaniac](https://discuss.pencil2d.org/u/scribblemaniac)\ **Post date:** [5 September 2019 21:13 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/19 "2019-09-05T21:13:21Z")
The flatpak is functional. I use it frequently and have exported multiple movies with it. However, it is interesting that you both appear to be using a foreign language (spanish?). In the past we’ve had issues with exporting in that language because the extension was being left off, although that doesn’t appear to be the issue in @Mimikyu007_OwO’s case. Can either or both of you please share the output of running the command `ffmpeg` on your computer with no arguments? Also please give the appimage a try if you have not already. ---
**Author:** ![Mimikyu007\_OwO](https://discuss.pencil2d.org/user_avatar/discuss.pencil2d.org/mimikyu007_owo/32/479_2.png) [@Mimikyu007\_OwO](https://discuss.pencil2d.org/u/Mimikyu007_OwO)\ **Post date:** [5 September 2019 23:32 UTC](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896/20 "2019-09-05T23:32:16Z")
I found a solution, when it’s going to export, I changed the kind of archive into webm, and now it’s fine, but with low quality. [Next page](https://discuss.pencil2d.org/t/even-more-problems-with-the-export-option/3896.md?page=2)